• Transportation of Full-Size Cribs:
• Full-size cribs cannot be transported in your vehicle if you decide to change locations.
• To arrange a transfer, please contact Trekkin Tots.

• Delivery Policy:

• For the delivery and pickup of baby equipment, there is typically a 2-3 hour time window required, depending on your destination city.
• Once a delivery and pickup time window is confirmed, it becomes the client's responsibility to ensure someone is present at the location or provide access if no one can be there.
• If no one is available or access is not granted during the designated time window, we may attempt to reschedule with an additional delivery fee.
• If the delivery is to a rental property, it is important for the client to inform the property management about the engagement of a baby equipment rental company. Failure to do so may result in delays or loss of product, leading to additional fees.
• In gated communities, it is necessary to notify the guard gate or provide a gate code to ensure access. Failure to do so may incur additional charges.

• Porch Pickup and Delivery:

• If you choose porch pickup and delivery, you are responsible for any lost or stolen items from the porch, even after check-out is complete.
• Please ensure that all equipment is placed in a hidden area, side gate, or back yard.

1. Hotel Delivery and Pickup:

• For hotel stays, delivery and pickup are usually made from the hotel bell desk.
• It is the renter's responsibility to ensure that the equipment is properly tagged and returned to the bell desk at the designated pick-up time.
• Please do not check out and leave the equipment in your room.
• Failure to place the equipment at the bell desk may result in an extra charge if staff spends an excessive amount of time searching for it.
• The renter is responsible for any lost items in the hotel, even after check-out, so please ensure that all equipment is properly tagged with your name upon check-out.
• It is recommended to obtain the name of the bellman or hotel staff member to whom you return the equipment.
• Take a photo of the claim ticket and text it to Trekkin Tots.

• Schedule Changes:

• Requests to change delivery or pick-up times within a 24-hour period are subject to scheduling availability and may result in a schedule change fee.

• Damages/Lost or Stolen Products:

• Except for high chairs, no food or drink is allowed on rental equipment (water is permitted).
• Strollers are not allowed in the sand or for placing children or personal items with sand.
• The renter agrees to return the products in the condition received, or cleaning fees assessed by Trekkin Tots Company will be applied to the credit card on file.
• The renter is responsible for any loss or theft of rental equipment and agrees to pay for any necessary replacements.
• Products must be returned with all accessories and parts intact and in proper working order.
• Excessive damage to rental equipment beyond normal wear and tear will be repaired or replaced at the renter's expense.
• Any additional fees resulting from loss, theft, repair, or replacement will be charged to the credit card on file.
• If an item is lost at a hotel, car rental agency, rental property, or any other delivery and pick-up destination, the renter has 72 hours to work with the location to retrieve the lost product.
• After the 72-hour period, if the product is not retrieved, the card on file will be charged for the cost of the item.
• Additional trips to retrieve equipment may result in an additional delivery fee.

• Cancellations & Early Termination:

• Orders canceled more than 3 calendar days prior to the delivery date will incur a $25 processing charge.
• Orders canceled within 3 calendar days of the delivery date will be charged 50% of the original order amount or the minimum order amount for the area, whichever is greater.
• There are no refunds for early returns.

Safety/Sanitation:

• Safety is a top priority when renting baby equipment.
• All products are up-to-date and comply with current federal safety standards.
• Products are regularly checked and replaced as needed to meet evolving industry standards.
• For more information on product safety, please visit the Consumer Product Safety Commission website at www.cpsc.gov.
• All equipment is properly cleaned and sanitized before delivery.

Car Seat Installation:

• Trekkin Tots does not provide car seat installation services.
• Information on installing car seats is generally posted on the car seats themselves.
• Local fire stations may offer car seat installation services.